Retail Training

Retail training, through the Retail Operations Traineeship, provides a cost-effective opportunity for employers to train and develop new and existing staff. Participants training in retail operations will develop the knowledge and skills necessary for the successful operation of your retail business. They will obtain an understanding of stock control, customer service and sales, encouraging increased productivity and performance, which can lead to increased profit margins.

The retail training through the retail courses offered can be structured around your business' specific needs. You have full control over the development of your staff while still allowing the participants to work independently through the competencies required. Participants receive competency-based training through self-paced workplace program. Skilled Workplace conducts this training in the workplace, taking into account the busy and slower periods in your business activity. This allows you to choose the most convenient time to train your employees.

Retail traineeships provide employers with an opportunity to select and train employees, to meet their business’s specific requirements. You can take advantage of financial benefits including Federal and State Government funding incentives for eligible trainees.

Retail Traineeships will require successful completion of Certificates II and III in Retail Operations.

WRR20102 Certificate II in Retail Operations.

This course is designed to introduce participants to a career in the retail industry. The course covers retail basics, including how to operate retail equipment, how to interact with customers and how to handle point of sales procedures.

It is also a preparation for more specialised responsibilities undertaken by retailers, such as how to monitor stock control, how to minimise theft and how to communicate and work effectively in a retail environment.

This retail course develops the participant with all the skills necessary to provide a safe workplace and enables them to carry out routine hygiene and housekeeping practices.

Course Structure

§         WRR20102 Certificate II in Retail Operations.

WRR30202 Certificate III in Retail Operations.

This retail course is designed to assist in developing the participant’s retail career, allowing participants to progress to positions such as senior retail assistant or supervisor.

The retail training provides for more advanced skills required in such positions, such as how to operate retail information technology systems, how to produce financial reports and how to maintain and order stock. Participants will also learn leadership skills enabling them to coordinate work teams, implement staff training and maintain employee relations.

This retail training equips participants with all the knowledge and skills necessary to recommend which products to sell, specific to your industry.

It has also been developed to advance the skills and knowledge of those employees wishing to work in a more specialised role. Participants who are undertaking more specialised roles would be responsible for advanced selling and/or merchandising.

Course Structure

§         WRR30202 Certificate III in Retail Operations.