WRR30202 Certificate III in Retail Operations

The Certificate III in Retail Operations has been designed to develop the skills and knowledge of those employees wishing to enter a more specialised role.  Those who are undertaking a more specialised role would be responsible for advanced selling and/or merchandising.

Entry Advice           

Those wishing to gain entry into the Certificate III in Retail Operations will:

1.      Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:

WRRCS1B    Communicate in the workplace

WRRCS2B    Apply point of sale handling procedures

WRRCS3B    Interact with customers

WRRER1B    Work effectively in a retail environment

WRRCA1B    Operate retail equipment

WRRM2B       Perform routine housekeeping duties

WRRLP1B     Apply safe working practices

WRRLP2B     Minimise theft

WRRI1B         Perform stock control procedures

WRRF1B       Balance register/terminal

WRRS1B       Sell products and services

                                                OR

2.      Have sufficient relevant retail employment experience to equate to the above or indicate likely success at this level of qualification.  A job role that involved the demonstrated application of the above competencies over an extended period, typically in the order of two years, would be a satisfactory indicator.

Qualification Requirements        

To achieve a Certificate III in Retail Operations a total of nine (9) units of competency must be completed.  This comprises:

§         Five (5) core units, and

§         Four (4) elective units

Core units

Core Units (5 units must be completed)

Complete the following 4 units:

WRRS4B    Build relationships with customers (advanced selling)

WRRO7A    Profile a retail market

WRRLP5B  Apply store security systems and procedures

WRRI5A      Maintain and order stock

Plus either one of the following:

WRRM5A   Monitor in-store visual merchandising display

WRRM6A    Create a display for a small business

Elective units

Selecting Elective Units  

A total of four (4) elective units must be completed.  These units may be drawn from any of the functional areas.  However, the following rules apply:

·          If choosing Employee Relations elective units, the three units BSZ401A Plan assessment, BSZ402A Conduct assessment and BSZ403A Review assessment must be taken together and equate to one retail unit.

·          A maximum of two units can be chosen from the Recommend Products and Services units: Food and Liquor, Personal Products, Home Products and Business and Leisure Products.

·          The Merchandising unit selected as a core unit will not be credited as an elective unit.  The alternative Merchandising unit not completed as a core unit may be selected as an elective.

·          One unit may be chosen from another Training Package from a Certificate III or Certificate IV qualification.  This unit must relate to the core function or role of the candidate’s current or intended work environment.

Clerical/Admin

WRRCA4B    Coordinate retail office

WRRCA5B    Operate retail information technology systems

Finance

WRRF3B       Produce financial reports

Employee Relations

BSZ401A       Plan assessment*

BSZ402A       Conduct assessment*

BSZ403A       Review assessment*

BSZ404A       Train small groups

*These units must be taken together and equate to one retail unit

Merchandising

WRRM3B       Coordinate merchandise presentation

One of the following units not already completed as a core unit may be selected:

WRRM5A       Monitor in-store visual merchandising display

WRRM6A       Create a display for a small business

Loss Prevention

WRRLP3B     Maintain store safety

WRRLP4B     Maintain store security

Operations

WRRO8A       Develop innovative ideas at work

Recommend Products and Services (up to two units may be completed)

WRRSS20A Recommend specialised products and services

Food and Liquor

WRRFS4B   Recommend liquor products

WRRSS16B Recommend health and nutritional products

WRRLP7C   Monitor food safety program

Personal Products

WRRSS1B   Recommend and fit clothing and accessories

WRRSS2B   Recommend and fit footwear products and services

WRRSS3B   Recommend jewellery products and services

WRRSS15B Recommend hair/beauty/cosmetics products

Business and Leisure

WRRSS8B   Recommend cameras, photographic equipment and services

WRRSS9B   Recommend computer products and services

WRRSS10B Recommend sporting products and services

WRRSS11B Recommend toy products

WRRSS12B Recommend and sell books and advise on reader services

WRRSS13B Recommend newsagency products and services

WRRSS14B Hire and sell video products and services

WRRSS19B Recommend music/audio products and services

Home Products

WRRSS4B   Recommend electrical products and services

WRRSS5B   Recommend furniture products

WRRSS6B   Recommend floor covering products and services

WRRSS7B   Recommend hardware products and services

WRRSS17B Recommend toddler/baby products

WRRSS18B Recommend furnishings/fabrics/manchester/haberdashery products and services