WRR20102    Certificate II in Retail Operations

Certificate II in Retail Operations has been designed as the standard entry level qualification for the retail industry.  It applies to those wishing to develop the skills and knowledge to begin a career in the retail industry.

Likely functions within the retail industry for those who achieve this level of qualification include working within clearly defined contexts and under supervision.  It involves interacting with customers, performing stock control, operating point of sale equipment, balancing the register and minimising theft.

Qualification Requirements        

To achieve a Certificate II in Retail Operations a total of fourteen (14) units must be completed.  This comprises:

§         Ten (10) core units, and

§         Four (4) elective units

Core units

(All 10 units must be completed)

WRRCS1B Communicate in the workplace

WRRCS2B Apply point of sale handling procedures

WRRCS3B Interact with customers

WRRER1B Work effectively in a retail environment

WRRCA1B Operate retail equipment

WRRM2B    Perform routine housekeeping duties

WRRLP1B  Apply safe working practices

WRRLP2B  Minimise theft

WRRI1B      Perform stock control procedures

WRRF1B    Balance register/terminal

Elective units

Selecting Elective Units  

A total of four (4) elective units must be completed from one of the three Streams. The following rules apply:

General Selling Stream

All three General Selling elective units must be completed.

In addition, one unit must be selected from either:

§         The elective-only units[i]* from Certificate III in Retail Operations or Certificate III in Retail Supervision in the Retail Training Package, OR

§         One unit may be selected from another Training Package.  This unit must relate to the core function or role of the candidate’s current or intended work environment, and must be from a Certificate II or III qualification.

General Food Selling Stream

The following two units must be completed:

WRRS1B Sell products and services, and

WRRLP6C Apply retail food safety practices

Two additional units must be selected from the remaining elective units. 

When selecting the two additional units those within the same food areas must be taken together.  For example, if selecting bakery products, both bakery units WRRFS5B and WRRFM5B must be completed.

Clerical/Admin Stream

All three Clerical/Admin elective units must be completed.

In addition, one unit must be selected from either:

§         WRRS1B Sell products and services, OR

§         The elective-only units^* from Certificate III in Retail Operations or Certificate III in Retail Supervision in this Training Package, OR

§         One unit may be selected from another Training Package.  This unit must relate to the core function or role of the candidate’s current or intended work environment, and must be from a Certificate II or III qualification.

General Selling Stream

WRRS1B       Sell products and services

WRRS2B       Advise on products and services

WRRM1B       Merchandise products

PLUS one unit from either:

The elective-only units from Certificate III in this Training Package, or a relevant unit from Certificate II or III in another Training Package.

OR

General Food Selling Stream

WRRS1B       Sell Products and Services**

WRRLP6C     Apply Retail Food Safety Practices**

WRRFS1B     Advise on food products and services

WRRFM1B    Merchandise food products

WRRFS3B     Advise on fast food products

WRRFM3B    Prepare and display fast food items

WRRFS5B     Advise on bakery products

WRRFM5B    Prepare and display bakery products

**These two units are compulsory.

Units from the same food areas must be taken together.

OR

Clerical/Admin Stream

WRRCA2B    Apply Retail Office Procedures

WRRCA3B    Apply Retail Office Keyboard Skills

WRRF2B       Perform Retail Finance Duties

PLUS one unit from either:

The elective-only units from Certificate III in this Training Package, or a relevant unit from Certificate II or III in another Training Package, or unit WRRS1B Sell products and services