BSB41004 Certificate IV in Business (Frontline Management)

Requiring 8 units for the qualification, consisting of 5 specialist units and 3 extra units from the lists below.

·       Competency is required in all 5 of the following specialist units:

BSBFLM403B                 Implement effective workplace relationships

BSBFLM405B                 Implement operational plan

BSBFLM412A                 Promote team effectiveness

BSBCMN402A                Develop work priorities

BSBCMN411A                Monitor a safe workplace

·       Select 3 units from the following list, of which at least 1 unit must be a Frontline Management unit (i.e. must include BSBFLM in the unit code):

BSBFLM406B                 Implement workplace information system

BSBFLM409B                 Implement continuous improvement

BSBCMN404A                Develop teams and individuals

BSBCMN410A                Coordinate implementation of customer service strategies

BSBCMN412A                Promote innovation and change

BSBCMN413A                Implement and monitor environmental policies

BSBCMN416A                Identify risk and apply risk management processes

BSBCMN419A                Manage Projects

BSBEBUS403A              Communicate electronically

BSBEBUS409A              Lead and facilitate e-staff